Date: February 3, 2010
Subject: Repair of Gear Boxes under Progressive's Warranty Terms
We have been advised by our supplier of gear boxes for all models of Progressive mowers that they will only provide warranty assistance on gear boxes that are fully assembled and have not been disassembled to determine the cause of failure. They reserve the right to disassemble the gear box suspected of being defective to determine the reason for the failure.
From the date listed above, you are requested to replace a gear box suspected as being defective. Advise the customer that they are being billed for the replacement gear box until a determination by the Progressive supplier is made as to the cause of failure.
Note: Progressive will continue to carry parts to effect repairs on gear boxes that require repair outside of the warranty period.
If you have any questions or concerns relative to this new procedure, please direct them to the warranty department for clarification.